General Information



- Ready-To-Ship products ship Monday to Friday whithin 24-48 hours of payment. 

- Pre-Order Products are handmade in 3 - 5 Business days

- All delivery dates are estimates and or not guaranteed. 

- If you are shipping a item over 75$ you should consider using a
trackable shipping service or purchasing insurance. We don't
guarantee that we will receive your returned item. 



- Return shipping changes are your responsibility.   

 We will send you a return form and you will be requires to

complete it within 7 days of your delivery.

- To be eligible, All items must have tags and liners in place and unremoved. 

- These items are exempted from returns :
- Sale items
- Custom swimsuits

- Gift cards



- If you unhappy with the fit of the your swimsuits or garment, we will gladly
exchange the size within 7 days of your delivery. Items most be returned
in the same condition in which they arrived and in their original packaging

and must have copy of the original receipt included.

- In order to exchange, you must first sent us an e-mail at with your order number 

-  To authorize your exchange, we will send you a return form and you

will be requires to complete it within 7 days of your delivery.



- ALL SALES ARE FINAL, We will gladly issue store credit or exchange for

any items that meet all the requirements. 

- Shipping and handling charges are NON REFUNDABLE. 


Custom Clothing

- NO REFUNDS OR RETURNS, all sales final.  


Sale Items

- Only regular priced products may be exchanged or refunded,

unfortunately Sale items cannot be refunded or exchanged.  


Defective Items

- We inspect all items before shipping out and package all items
carefully to ensure safe arrival. However, if one of our products
happens to be defective or damaged, please contact us as soon as
possible at so we can accommodate

any necessary return procedure.  

 We will send you a damage form.

- The damage form most be complete
within 7 days with the following information : 
1- Order #
2- Product description/Name
3- Description of defect

4- A photo of the defect 

- Once your item is received and inspected, We will proceed

to exchange it within 1 to 2 business days without any fees.

- The return ITEM must be shipped with a return confirmation number
Do not ship defective, returns items back until you

receive a confirmation number.


Wrong Item/Size

- We are very sorry to hear that w'eve made a mistake and sent you the
wrong item. If the product you received is incorrect compared to your
original invoice please contact us at

with your order number, name, address, and the product description.

 - We will proceed the exchange as quickly as we can without any fees. 
V I R E I L is not responsible

for lost packages in the mailing system.

 By shopping at V I R E I L E-store 

 the customer agrees to all above terms and conditions.


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